SolarWinds Web Help Desk Deserialization of Untrusted Data Vulnerability
SolarWinds — Web Help Desk
SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. While it was reported as an unauthenticated vulnerability, SolarWinds has been unable to reproduce it without authentication after thorough testing. However, out of an abundance of caution, we recommend all Web Help Desk customers apply the patch, which is now available.
9.8
84.6%
Vector breakdown
- Attack vector
- Network
- Attack complexity
- Low
- Privileges required
- None
- User interaction
- None
- Scope
- Unchanged
- Confidentiality
- High
- Integrity
- High
- Availability
- High
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H
- Published
- Aug 13, 2024
- Modified
- Oct 21, 2025
- Added to KEV
- Aug 15, 2024
- Federal patch due
- Sep 5, 2024
CISA required action
Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.
Weakness classification
Proof-of-concept & exploitation references
Weaponization
Public repositories whose name or description references CVE-2024-28986, found via a live GitHub search at request time. These are community-sourced signals, not a verified working exploit — cross-check each one before relying on it, and treat higher star counts and recent activity as (weak) corroboration, not proof.
No public GitHub repositories referencing CVE-2024-28986 were found at last check. Absence here is not proof no exploit exists — see the references below for vendor advisories and write-ups.
References
How this class of flaw gets exploited
Frequently asked questions
What is CVE-2024-28986?
SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. While it was reported as an unauthenticated vulnerability, SolarWinds has been unable to reproduce it without authentication after thorough testing. However, out of an abundance of caution, we recommend all Web Help Desk customers apply the patch, which is now available.
How severe is CVE-2024-28986?
CVE-2024-28986 has a CVSS base score of 9.8 out of 10 (CVSS 3.1).
Is CVE-2024-28986 actively exploited in the wild?
Yes. CVE-2024-28986 is listed in the CISA Known Exploited Vulnerabilities (KEV) catalog, added Aug 15, 2024, meaning CISA has confirmed evidence of active exploitation.
What is the EPSS score for CVE-2024-28986?
84.6% - meaning FIRST.org's EPSS model estimates a 84.6% probability this vulnerability will be exploited in the wild within 30 days (100% percentile among all scored CVEs).
Is there exploit tooling available for CVE-2024-28986?
Yes - a public Nuclei template referencing CVE-2024-28986 exist in public repositories we checked.
What type of vulnerability is CVE-2024-28986?
CVE-2024-28986 is classified under CWE-502 (CWE-502 Deserialization of Untrusted Data).
Cross-checked against
Impactr finds and proves whether CVE-2024-28986 — or flaws like it — are actually reachable in your own web apps and APIs, with a reproducible exploit as evidence.